Communications Process

Our goal is to keep customers informed from the planning phase until tree trimming work is complete.  NES will make every attempt to notify customers of any scheduled, routine maintenance by following the steps in our communications process.  In emergency situations or unplanned outages, we are unable to give prior notice.  

• Postcards are mailed to inform customers that trimming is schedule in their area.
• Customers are contacted by phone to notify that planning work will begin in their neighborhood.
• Work planners and NES Senior Utility Arborists survey each property and identify the necessary trimming and brush or tree removals.  A fluorescent green or yellow dot is used for trimming, and red paint, a red X, or a yellow ribbon is used for removals.
• Work planners attempt to meet with homeowners individually to explain the work that needs to be done and to discuss any concerns.  If a work planner cannot reach the owner, a door hanger is left detailing what trimming or removals will occur.
• Customers can call the tree trimming hotline number, 615-695-7400, with any questions or for more information.
• Customers are contacted by phone, typically several weeks in advance, that trimming work will begin soon.
• Each tree trimming crew has a designated contact person wearing a bright yellow vest with "Customer Contact" across the back.  Customers can discuss any issues with the contact person, and their concerns will be forwarded to the appropriate person.
• If tree replacements are requested, those will be planted during the planting season between November and April.

Learn more about our process for Tree Trimming in your Neighborhood.