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Contact Us

Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.

Power Outage Reporting

- Call 615-234-0000.

- Text "OUT to 637797 (NESPWR).

- Log into My Account

Customer Relations Call Center - 615-736-6900 

(Monday-Friday 6 a.m. to 9 p.m., Saturday 7 a.m. to 5 p.m., Closed Sunday)

Tree Trimming Hotline - 615-695-7400

(Monday-Friday 7:30 a.m. to 3:30 p.m.)


By email

We respond to customer emails within 2 to 3 business days. Submit your request through our online contact form


In person

Main Office - 1214 Church Street

Monday-Friday, 8 a.m. to 6 p.m.


See our Holiday Schedule for closings.


By mail

Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099   
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246




(Monday-Friday, 8 a.m. to 5 p.m.)