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Billing & Payment


Be on alert for utility scammers. NES never calls or goes door-to-door to request personal financial information. If you're in doubt, call 615-736-6900.

Payment Options
Paper Bill
Online Bill
Payment Source
Fees*

NES E-bill

.
Bank Account
Free
One-Time Payment
.
Credit/Debit, e-Check
$2.25
Pay By Phone
.
Credit/Debit, e-Check
$2.25
Self Service Kiosk
.
Cash
$2.00
Authorized Pay Agent
.
Check, Cash, Money Order
$0.50
Pay By Mail
.
Check, Money Order
Free
Pay In Person
.
Check, Cash, Money Order
Free
Automatic Transfer (NEAT)
.
Bank Account
Free

*Fees are charged by the payment vendors.

Bill Pay Programs

NES offers several programs to help you pay your bill. Choose what's right for you.

Cut-Offs & Reconnects

If your account is past due, you will receive a disconnect notice on your bill that clearly indicates when payment is required. Service may be disconnected anytime after the first notice expires. Learn about our reconnection fees.

Billing Period

The monthly billing period is no less than 28 days and no more than 34 days, unless there are unusual circumstances between two regularly scheduled meter readings. If we are unable to read your meter we may estimate your usage, but your bill will clearly indicate that the amount is estimated.

Meter Accuracy

If you believe your meter isn't working properly it can be tested for accuracy. Call Customer Service at 615-736-6900. There is a $30 test charge unless the meter is found to be incorrect.