Billing & Payment

Payment Options	Paper Bill	Online Bill	Payment Source	Fees*
NES E-bill	.		Bank Account	Free
One-Time Payment		.	Credit/Debit Card, Electronic Check	$3.95
Pay By Phone		.	Credit/Debit Card, Electronic Check	$3.95
Self Service Kiosk		.	Cash	$2.00
Authorized Payment Agent		.	Check, Cash, Money Order	$0.50
Pay By Mail		.	Check, Money Order	Free
Pay In Person		.	Check, Cash, Money Order	Free
Automatic Transfer (NEAT)		.	Bank Account	Free

*Fees are charged by the payment vendors.

Bill Pay Programs

• Balanced Billing
  No surprises.  Your electric bill is based on a rolling average of your kilowatt-hour usage.
• Nashville Electric Automatic Transfer (NEAT)
  Your bill is automatically deducted from your bank account each month.
• Summary Billing
  Keeping track of multiple accounts can be difficult. Handle them all with one easy payment.
• Third Party Notification
  Sometimes all you need is a simple reminder to pay your bill.

If You Don't Pay

Cut-off Notices
We don't like turning off anyone's service, but we will disconnect electricity for non-payment.

Reconnection of Service
You will be charged a reconnection fee to restore service.

Billing Period

Once service is established, you will be billed monthly. The billing period is no less than 28 days and no more than 34 days, unless there are unusual circumstances between two regularly scheduled meter readings. If we are unable to read your meter we may estimate your usage. The bill will clearly indicate that the amount is estimated.

Meter Accuracy

If you believe your meter isn't working properly it can be tested for accuracy. Call Customer Service at 615-736-6900. There is a $30 test charge unless the meter is found to be incorrect. Learn more: Read My Meter.