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Billing & Payment

Don’t become a victim to utility payment scams.

NES employees always carry proper identification and never call or go door-to-door to request personal information such as bank account numbers. If you have doubts about the legitimacy of a request, contact NES at 736-6900.

Payment Options
Paper Bill
Online Bill
Payment Source
Fees*

NES E-bill

.
Bank Account
Free
One-Time Payment
.
Credit/Debit Card, Electronic Check
$2.25
Pay By Phone
.
Credit/Debit Card, Electronic Check
$2.25
Self Service Kiosk
.
Cash
$2.00
Authorized Payment Agent
.
Check, Cash, Money Order
$0.50
Pay By Mail
.
Check, Money Order
Free
Pay In Person
.
Check, Cash, Money Order
Free
Automatic Transfer (NEAT)
.
Bank Account
Free

*Fees are charged by the payment vendors.

Bill Pay Programs

Balanced Billing - Your bill is based on a rolling average of your kilowatt-hour usage.

Nashville Electric Automatic Transfer (NEAT) - Sign up for monthly automatic deductions from your bank account.

Summary Billing - Keep track of multiple accounts with one easy payment.

Third Party Notification - Sometimes all you need is a simple reminder to pay.

If You Don't Pay

Cut-off Notices
We don't like turning off anyone's service, but we will disconnect electricity for non-payment.

Reconnection of Service
You will be charged a reconnection fee to restore service.

Billing Period

Once service is established, you will be billed monthly. The billing period is no less than 28 days and no more than 34 days, unless there are unusual circumstances between two regularly scheduled meter readings. If we are unable to read your meter we may estimate your usage. The bill will clearly indicate that the amount is estimated.

Meter Accuracy

If you believe your meter isn't working properly it can be tested for accuracy. Call Customer Service at 615-736-6900. There is a $30 test charge unless the meter is found to be incorrect. Learn more: Read My Meter.