Power Outage

Our dedicated phone number, 234-0000, allows you to quickly notify us of your power outage, 24 hours a day.  In the case of an emergency or threatening situation, call 911.

You will need the NES account number, meter number or phone number associated with your account in order for the system to recognize your outage.  Also, there is an option to speak your address if the numbers do not work.   

Be sure to keep this information handy by your phone or on your refrigerator in case the power goes out.  And, remember to let Customer Relations know when your phone number changes.  

• Outage Map
  Find up-to-date information about outages across NES' service area.
• Frequently Asked Questions
  NES provides answers to common questions.
• Storm Safety

          Be prepared for any weather situation.

• Power Restoration Process
  NES follows a step-by-step process to restore power.
• Report a Street Light Problem
  Fill out our quick and easy online reporting form.
• Call Before You Dig
  Know the exact location of underground utility lines before you dig.

Critical Referral

If you or a family member rely on an electrical life-sustaining medical device in your home, call us to make sure we're aware of it. That way we'll know there is someone in your household whose life may be in danger if power is not promptly restored. In some cases, severe storms can damage our electrical system so badly that it takes days to fix. If you depend on electricity, it's important to have an emergency back-up plan in place. For more information on critical referral, call 615-736-6900.