EmergencyNever touch or go near downed wires. In case of an emergency or hazardous condition, call 911.
Online Account Log In
If you have no electricity at your location, report the outage by logging into My Account. Customers without an online profile can register here.
Visit our website from your mobile device to report a power outage through My Account. Customers without an online profile can register here.
Text "OUT" from Mobile Device
Quickly report a power outage by texting "OUT" to 637797 (NESPWR). Customers who have not signed up for interactive text messaging with NES can register here.
Call our automated reporting line, 615-234-0000. You will need the NES account number, meter number or phone number associated with your account for the system to recognize your outage.
How does NES restore power?
Crews follow a three-step process to get power back on as quickly as possible. Learn more about how outages are restored after a storm.
What if there is damage to my property?
If service has been pulled away from your property, a licensed electrician will need to make necessary repairs. For more details, view our storm damage illustration.
What caused my outage?
Weather-related issues are the most common causes of power outages.
For more information, review our list of common questions.