Power Outage

How does NES restore power?  NES uses a 3-step process to get power back on as quickly as possible.

Step 1 - Substations

NES repairs any damage on the main distribution lines that leave the substations.  This initial step restores power to the largest number of customers.

Step 2 - Neighborhoods

NES repairs damage on the tap lines that branch off the main line into groups of homes or neighborhoods.  This step restores power to customers in a neighborhood who do not need individual repair.

Step 3 - Individual Service

After the larger main lines and neighborhood lines are repaired, work begins to restore power to individual residences.