NES TEXT FAQs

What is NES TEXT?

NES TEXT is a 24/7 notification service that enables customers to report power outages and receive outage restoration updates via text message.

 

Are there fees for this service?

There is no charge for using NES TEXT, although standard messaging and data rates may apply based on your mobile phone plan.

 

NES TEXT works with the following carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Southern Linc, Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless), Cellcom, CSpire Wireless.

 

How do I register for NES TEXT?

Login to My Account at nespower.com and click on Text Alerts OR text “REG” to 637797 (NESPWR). You will receive a confirmation text message when registration is complete. Note: If your cell phone number is not tied to your NES account, you will need to register for NES TEXT on our website.

 

Can I register additional mobile devices for NES TEXT?

From your online profile, you can register up to two mobile phone numbers for each NES account. For verification, you will receive a passcode texted to each device you register.

 

How do I report an outage via text?

Text “OUT” to 637797 (NESPWR) from your mobile device. You will be asked to confirm the address without power. Next, you will receive a confirmation message that your outage has been reported. Once we believe power has been restored to your property, you will receive a restoration text message. For hazardous conditions such as downed power lines or sparking equipment, please call 911.

 

How often will I receive text messages?

The frequency of text messages will vary based on the number of outages. NES TEXT is a 24/7 notification system. You will receive a text message when your outage has been reported and a confirmation text when power is restored.

 

What are the keyword commands for NES TEXT?

REG – Register for text messages

OUT – Report a power outage

STAT – Request an outage status update

STOP – Stop all alerts

HELP - List of keyword commands

 

What if I received a restoration text message, but my power is still off?

First, look to see if the circuit breaker has tripped. If power is still off after checking the main breaker, text “OUT” again to 637797 (NESPWR) to re-report the outage. This will notify NES that additional repairs may be required.

 

Who can I contact if I need help registering for NES TEXT?

Please call 615-736-6900 or email custserv@nespower.com.

 

How do I stop receiving alerts?

Text “STOP” to 637797 (NESPWR) from the mobile phone that you wish to unregister. You will receive an opt-out confirmation text message. If you would like to re-register, text “REG” to 637797 (NESPWR).

 

What if my mobile phone number changes?

Login to My Account at nespower.com to update the mobile phone number tied to your NES account. Once you register your new mobile number for NES TEXT, you will receive a confirmation text message when registration is complete.

 

What if I move to a new address?

When you move to a new service address, your NES account number will change. Therefore, your old account will no longer be enrolled in NES TEXT. Click on “Add an NES Account” from your online profile and follow the instructions.