Power Restoration Process

NES uses an automated system to quickly capture outage information and send crews to restore service. We use a three-step process, recognized as an industry standard best, to get power back on as quickly as possible. Hospitals, police departments, fire stations and other public health and safety facilities are priority one.  

Follow Lineman Joe to watch how NES restores power with an easy, step-by-step tour of NES' storm restoration plan. 

  • Step 1 - Substations
    NES repairs any damage on the main distribution lines that leave the substations. This initial step restores power to the largest number of customers.
  • Step 2 - Neighborhoods
    NES repairs damage on the tap lines that branch off the main line into groups of homes or neighborhoods. 
  • Step 3 - Individual Service
    After the larger main lines and neighborhood lines are repaired, work begins to restore power to individual residences.

Critical Referral

If you or a family member rely on an electrical life-sustaining medical device in your home, call us to make sure we're aware of it. In some cases, severe storms can damage our electrical system so badly that it takes days to fix. If you depend on electricity, it's important to have an emergency back-up plan in place. For more information on critical referral, call 615-736-6900.