Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.
Email
We respond to customer emails within 1 to 2 business days. Submit your request through
our online contact form.
Mail
Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246
Nashville Electric Service
1214 Church Street
Nashville, TN 37246
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Seven days a week, 6 a.m. - 10 p.m.
2025 Holiday Schedule: Offices Closed
| New Year’s Day | Wednesday | January 1, 2025 |
| Martin Luther King Jr. Day | Monday | January 20, 2025 |
| Good Friday | Friday | April 18, 2025 |
| Memorial Day | Monday | May 26, 2025 |
| Juneteenth | Thursday | June 19, 2025 |
| Independence Day | Friday | July 3, 2025 |
| Labor Day | Monday | September 7, 2025 |
| Thanksgiving | Thursday-Friday | November 26 - 27, 2025 |
| Christmas Eve | Wednesday | December 24, 2025 |
| Christmas | Thursday | December 25, 2025 |
TVA Complaint Resolution
TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit tva.com/complaintresolution.Have a question? Let us help. Click here to view a list of FAQs.