Damage to My Property

If the electrical equipment that serves your home or business is damaged, certain repairs must be completed before NES can safely restore power. NES is responsible for delivering power to your meter and service entrance. Customers are responsible for repairs to the meter base and masthead.

If service is pulled away from your property, you must hire a licensed electrician to make the necessary repairs. Metro or State Codes will need to inspect the work and issue a release to NES before power can be turned back on.

Tree Debris Removal

NES does not remove tree debris caused by a storm or emergency situation. Crews may need to cut broken and uprooted trees to make repairs to our lines, but it is the responsibility of the property owner to remove the tree debris.