Contact Us



Nashville is hard at work. NES has several contractors completing projects within our service area. Get more information about what to look for if you have questions about crews working near you.

Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.

Power Outage Reporting

- Call 615-234-0000.

- Text "OUT to 637797 (NESPWR).

- Log into My Account

Customer Relations Call Center - 615-736-6900 

(Monday-Friday 6 a.m. to 9 p.m., Saturday 7 a.m. to 5 p.m., Closed Sunday)

Tree Trimming Hotline - 615-695-7400

(Monday-Friday 7:30 a.m. to 3:30 p.m.)


By email

We respond to customer emails within 2 to 3 business days. Submit your request through our online contact form


In person

Main Office - 1214 Church Street

Monday-Friday, 8 a.m. to 6 p.m.


See our Holiday Schedule for closings.


By mail

Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099   
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246




(Monday-Friday, 8 a.m. to 5 p.m.)


TVA Complaint Resolution

TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, TVA may be able to help. Visit