We understand the importance of meeting your construction and scheduling deadlines. It is essential to contact us early in the process, so we can complete our engineering design, purchase necessary equipment and materials, and construct the electrical infrastructure by your “in-service” completion date.
Please review the instructions below for obtaining residential service and submit your application accordingly. Once it has been approved, we will provide a single point of contact for the duration of the project.
Electric service that involves an extension of primary lines may require a non-refundable Contribution in Aid to Construction (CIAC). The CIAC is calculated based on the estimated design cost minus an allowable investment limit.
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REsidential
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Commercial & Industrial
Metro’s Underground Utilities Ordinance requires lines to be buried underground in all new residential developments. Underground distribution creates more attractive streetscapes and reduces the number of power outages caused by trees.
Underground Services
Primary
Secondary
Underground Services
Primary
Secondary
To request an inspection, complete this form.
Contractor Guidelines
The following guidelines provide information and minimum utility requirements for establishing electric service to new and remodeled installations.- Electric Service Guidelines (June 30, 2023)
- Downtown Network Service Guidelines (October 18, 2016)
- NES recommends following Dr. James R Fazio’s field guide when excavating near trees to avoid root damage and injury to the tree. To obtain a free copy of the field pocket guide, call NES at 615-747-3711. More information is available at isa-arbor.com.
Vault Design
- Vault Design Guide (Network) (August 2021)
- Vault Design Guide (Non-Network) (April 2022)
Meter
- Approved Meter Bases (February 2021)
- High Rise Metering & Infrastructure Requirements (September 14, 2023)
Attachments/Joint Use
- SPIDAstudio Getting Started Guide (January 17, 2023)
- Pole Attachment & Conduit Usage Guidelines (October 15, 2016)
NES Plate Book
- Overhead Construction Plate Book (February 3, 2025)
- Underground Construction Plate Book (April 1, 2025)
Other
- Notice Regarding Ground Wire (January 1, 2022)
- Lighting Guidelines (March 1, 2023)
- Supply Chain FAQs
Contact Grid Transformation and Project Management? for a consultation to discuss special service and non-standard voltages.
Preferred Partner Network
The Preferred Partner Network offers a platform for qualified general contractors, architects, engineers, and other professionals to support TVA’s energy efficiency programs. Learn more about becoming a member.
