Billing & Payment

PAYMENT NOTICE: All self-service payment kiosks are temporarily out of service. Our vendor is working to correct the issue as quickly as possible.

Payment Options            

Paper Bill            

Online Bill            

Payment Source                  

Fees*              

NES E-bill >>
Receive and pay your bill online using your bank account by logging into My Account. Set up automatic payments. No fees.

  Bank Account Free

One-Time Payment >>
Pay your bill by credit/debit card or bank account. No login required. You will need your NES account number. The processing fee is $2.25.

  Credit/Debit, e-Check                          $2.25

Pay By Phone >>
Pay your bill by credit/debit card or bank account. You will need your NES account number. The processing fee is $2.25.

  Credit/Debit, e-Check $2.25

Self-Service Kiosk >>
Pay your bill with cash at area Tio-branded ATMs. You will need your NES account number. The processing fee is $2.  

  Cash $2.00

Pay By Mail >>
Pay your bill by check or money order. Please include the bill stub with your payment in the envelope provided.

  Check, Money Order Free

Pay In Person >>
Pay your bill by cash, check or money order with a teller in the NES Customer Lobby.

  Check, Cash, Money Order Free

Automatic Transfer (NEAT) >>
Enable recurring payments so that your account is automatically deducted every month. This program is separate from AutoPay with NES E-bill. 

  Bank Account Free
*Fees are charged by the payment vendors.

Bill Pay Programs

NES offers several programs to help you pay your bill. Choose what's right for you.

Cut-Offs & Reconnects

If your account is past due, you will receive a disconnect notice on your bill that clearly indicates when payment is required. Service may be disconnected any time after the first notice expires. Learn about our reconnection fees.

Billing Period

The monthly billing period is no less than 28 days and no more than 34 days, unless there are unusual circumstances between two regularly scheduled meter readings. If we are unable to read your meter we may estimate your usage, but your bill will clearly indicate that the amount is estimated.

About Your Meter

The meter at your home or business measures the amount of energy that you consume in kilowatt hours (kWh). Your monthly bill reflects the difference in kWh used from the previous month to the current month. Learn more about advances in meter technology.

 

If you believe your meter isn't working properly it can be tested for accuracy. Call Customer Relations at 615-736-6900. There is a $49 test charge unless the meter is found to be incorrect.


Bills Inserts

Access the most recent NES insert included in your monthly bill.

 

Use the PowerWise Bill Analyzer to better understand your monthly energy usage.

Discover where energy is used with the Interactive Home tool.