We’re upgrading ways to pay your bill. During this transition, customers will be unable to make payments online or by phone between Nov. 4-6.

Billing & Payment

Be on alert for utility scammers. NES never calls or goes door-to-door to request personal financial information. If you're in doubt, call 615-736-6900.

Payment Options Paper Bill Online Bill Payment Source Fees*
NES E-bill   Bank Account Free
One-Time Payment   Credit/Debit, e-Check $2.25
Pay By Phone   Credit/Debit, e-Check $2.25
Self-Service Kiosk   Cash $2.00
Pay By Mail   Check, Cash, Money Order Free
Pay In Person   Check, Cash, Money Order Free
Automatic Transfer (NEAT)   Bank Account Free

*Fees are charged by the payment vendors.

Bill Pay Programs

NES offers several programs to help you pay your bill. Choose what's right for you.

Cut-Offs & Reconnects

If your account is past due, you will receive a disconnect notice on your bill that clearly indicates when payment is required. Service may be disconnected any time after the first notice expires. Learn about our reconnection fees.

Billing Period

The monthly billing period is no less than 28 days and no more than 34 days, unless there are unusual circumstances between two regularly scheduled meter readings. If we are unable to read your meter we may estimate your usage, but your bill will clearly indicate that the amount is estimated.

About Your Meter

The meter at your home or business measures the amount of energy that you consume in kilowatt hours (kWh). Your monthly bill reflects the difference in kWh used from the previous month to the current month. Learn more about advances in meter technology.


If you believe your meter isn't working properly it can be tested for accuracy. Call Customer Relations at 615-736-6900. There is a $49 test charge unless the meter is found to be incorrect.

Bills Inserts

Access the most recent NES insert included in your monthly bill.


Use the PowerWise Bill Analyzer to better understand your monthly energy usage.

Discover where energy is used with the Interactive Home tool.