We’re upgrading ways to pay your bill. During this transition, customers will be unable to make payments online or by phone between Nov. 4-6.

Outage Center

Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911. Also, be sure to follow these important electrical safety tips.

Reporting a Power Outage

Log into My Account
If you have no electricity at your location, report the outage by logging into My Account. Customers without an online profile can register here.

Visit our mobile website
Report an outage from your mobile device through My Account. Customers without an online profile can register here.

Text "OUT" from your mobile device
Quickly report a power outage by texting "OUT" to 637797 (NESPWR). Customers who have not signed up for interactive text messaging with NES can register here.

Call 615-234-0000
You will need the NES account number, meter number or phone number associated with your account for the system to recognize your outage.