Privacy Policy

Thank you for visiting the Nashville Electric Service (NES) website. We want our website users to have access to useful information, self-service features, and the products and services NES provides. This Privacy Policy explains our guidelines regarding interaction with this site and NES’ electronic publications, effective August 1, 2012. Please read the following information carefully and check this site periodically for updates. 

Copyright

Unless otherwise indicated in this site, the information and materials available through this site are the property of NES and/or its affiliates and are protected under U.S. and foreign copyright, trademark and other intellectual property laws. No intellectual property or other rights in and to the information and materials on this site are transferred to visitors to this site.

 

Permissions

You may not reproduce or distribute copies of materials found on this site (including, but not limited to text, logos, graphics, sounds or images) in any form (including by email or other electronic means), without prior permission from NES. Instead, we encourage you to tell others how to access the materials directly through this site. This policy does not, however, prohibit a person from emailing certain pages from this site to other persons where we have provided a link for that purpose.

 

Framing: You may not frame any of the content of this site or incorporate it into another website.

 

Send requests for permission to reproduce or distribute materials found on this site to hsheriff@nespower.com.

 

Personal Information

We do not automatically collect personal information when you visit our site unless you voluntarily provide that information to us, such as in an online sign-up form. In those cases, the personal information you provide, such as your name, address and NES account number, are used to provide the service you are requesting via that form.

 

Unless you have cookies "turned off" on your computer, when you visit nespower.com, your computer creates a cookie that is stored in its temporary memory. These cookies are not retained after you close your browser and this information does not identify you personally. Our servers are able to collect data from temporary cookies that tell us certain information about your visit during that session, including:

  • the date and time you access our site
  • pages you visit
  • type of browser and operating system used to access our site
  • address of the referring website, if you arrived from another website
  • Internet domain and IP address from which you access our site 

This information is collected to help us analyze the traffic on our site and make appropriate improvements.

 

We do use persistent cookies on some online forms, such as My Account. These cookies allow information in certain form fields to be retained on your computer for your convenience so that you do not have to retype the information.

 

The email address you provide when enrolling for My Account is stored in a secure database. Your email address will not be sold to any entity outside of NES. It may, however, be used by NES for promotional email campaigns. The opportunity to opt-out is provided within your online profile preferences. 

 

Information Use

We use the information you provide to:

  • Fulfill your requests and answer your questions.
  • Help you quickly find and/or receive information about NES or an affiliated company.
  • Notify you of changes or improvements to NES programs, services and offerings.
  • Improve the content of our website for your use. 

Information Sharing

NES does not sell or provide personally identifiable information, including your name, address, phone number, account number or email address, to unaffiliated companies for commercial purposes. NES may, however, share personally identifiable information for legitimate business purposes, including without limitation, the following:

  • Making information available to third parties and/or service providers who are providing the products, services, or information you requested.  These third parties are not allowed to use the personally identifiable information except for the purpose of providing the products and/or services.
  • Making information available to third parties who are providing services to NES or its affiliates.
  • Disclosing information when allowed or required by law or regulation or when our legal counsel has a good-faith belief that a subpoena or court order requires the disclosure. 

Links

Our website contains links to sources outside of NES that are useful to visitors at our site. Once you leave our website, you are subject to the privacy policy of the new site.

 

Logos

Use of the NES corporate logo is not permitted on another entity's website or printed materials without prior consent. To request logo usage, send an email with an explanation about the proposed use to hsheriff@nespower.com.

 

NES may make improvements and/or changes to any products or services described on this site. NES does not guarantee that any product or service will be continuously available. The information on our site is periodically updated.

 

Disclaimer of Warranties and Limitation of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY NES ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. NES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  NES DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR EMAIL SENT FROM NES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.