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Pay My Bill

  • AutoPay
    • AutoPay is now available whether or not you choose to enroll in e-bill! Login to My Account and click on the Enroll link under AutoPay and follow the prompts. Never worry about missing a due date again! (e-check only)
    • Enroll in NEAT to have your payment automatically withdrawn from your checking account each month on the due date. Complete this form and email it with a copy of a voided check to [email protected].

  • My Account

    Sign up for My Account to pay your bill, download bills, and make changes with ease.

  • Pay Online
    Pay your bill with ApplePay, PayPal, Venmo, debit/credit card or checking account, no login required. You will need your NES account number. The service provider charges a convenience fee of $2.25. Payments made after 5 p.m. CST post the next business day.
  • Pay by Phone
    Call 615-736-6900 and follow the prompts, 24 hours a day, 7 days a week. Pay your bill with a card or checking account. You will need your NES account number. The service provider charges a convenience fee of $2.25. Payments made after 5 p.m. CST post the next business day.
  • Pay by Mail
    Please include the bill stub with your check or money order and mail in the envelope provided. Send payments to Nashville Electric Service, P O Box 305099, Nashville, TN 37230-5099.
  • Pay in Person
      • At NES: Our friendly tellers are available in the customer lobby located at 1214 Church Street, Monday through Friday from 8 a.m. to 4 p.m. Pay in cash, check or money order. Sorry, card payments are not accepted. 
      • In Your Neighborhood:  Pay your bill with cash or money order at area Kroger and Walmart stores. You will need your NES account number. The service provider charges a convenience fee of $1.50 - $2.50. Payments made before 9 p.m. Central Time will post the next business day.
      • At a Self-Service Kiosk: You can now pay your bill with cash, card or e-check 24x7 at one of our user-friendly payment kiosks, located outside our main office and Enbright Credit Union branch locations: 2340 Jackson Downs Boulevard in Donelson or in Hendersonville at 270 Indian Lake Boulevard or inside our customer lobby during normal business hours. The service provider charges a $2.25 convenience fee for e-check and card payments. Payments made after 5 p.m. will post the next business day.

Bill Pay Programs

NES offers several programs to make it easy to manage your monthly bills. Choose what’s right for you.

Need Assistance?

There are a number of agencies who offer assistance with utility bills. Click here, or call 211 for more information.