Skip to content

Billing and Payment Programs

  • E-Bill
    Go paperless with NES E-bill. Safe and easy access to 13 months of billing history. Customize your communication preferences to receive text alerts and/or emails. Log in each month to view and pay your bill, set up AutoPay, or set a reminder to pay by text. Click here to get started.
  • Budget Billing

    Budgeting is much easier when you know what to expect each month. Budget Billing creates fixed monthly payments that are calculated based on last year's usage and evaluated regularly to avoid an unexpected settlement at the end of the year. It's convenient and consistent!

    Here’s how it works:

    • We average your annual energy usage from the past year into 12 fixed monthly payments.
    • After 12 months, your bill budget amount is recalculated using updated average usage and incorporates any overages or shortages based on actual bill accounts into the next budget plan amount.
    You must have service at your current address for at least six months to qualify. This program is available only to residential customers. If your account becomes past due, you will automatically be dropped from the program and billed for the actual amount of your usage.

    Sign up here or call Customer Relations at 615-736-6900 to see if Budget Billing is right for you.
  • Automatic Transfer

    Nashville Electric Automatic Transfer (NEAT) has been discontinued. Effective April 1, 2025, all customers currently using NEAT will be moved to AutoPay through Paymentus.

  • Summary Billing

    If you have multiple NES accounts, Summary Billing is a convenient way to manage your statements. Instead of sending you bills one at a time as we read each meter, we’ll compile them on a master summary invoice after all the meters have been read.

    Residential apartment accounts are eligible for enrollment only when the responsible party doesn’t change when occupants change.

  • Project Help
    Project Help provides temporary energy assistance to disadvantaged customers. None of the donations go toward administrative costs. 100% of the proceeds go to help someone who is less fortunate.

    Supporting the program is easy. Just click here to enroll.

    You can also donate to Project Help with your Kroger Plus card just by shopping for groceries when you enroll in the Kroger Community Rewards program. Click here to learn more about Community Rewards.
  • Power of Change
    The Power of Change is a bill payment round up program. When you round your payment up to the next whole dollar, 100% of your change is contributed to the Home Uplift program, providing weatherization and energy efficiency upgrades to homeowners who need it most.